Terms and Conditions
General Terms and Conditions
1. Scope
The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is intended exclusively for consumers.
A consumer is any natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with APU KUNTUR GmbH.
By placing the products in the online shop, we submit a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process.
The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation by e-mail.
3. Contract language, storage of contract text
The languages available for the conclusion of the contract are German, English and French.
We store the contract text and send you the order data and our Terms and Conditions in text form. You can view the contract text in your customer login.
4. Subject of the contract
4.1 Product description
Reference is made to the validity of the respective product description as an essential part of the contract.
4.2 Product images
Without prejudice to your statutory warranty rights, we would like to point out the following. If you are unsure, please contact us:
Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and the actual product colors may occur.
5. Delivery conditions
5.1 Delivery area
We deliver worldwide.
Currently excluded from delivery are addresses in the USA, the United Kingdom and Brazil.
5.2 Shipping costs
In addition to the stated product prices, shipping costs may apply.
The respective shipping costs will be displayed during the ordering process and can be viewed before submitting your order.
5.3 Delivery options
We ship the products to the delivery address specified in the ordering process.
In principle, you also have the option of collecting your order at:
APU KUNTUR dispatch warehouse
August-Borsig-Straße 9
78467 Konstanz
Germany
during the following business hours:
Monday to Friday 09:00 – 16:00.
6. Payment
6.1 Prices
The prices stated at the time of the order apply. These are total prices and include statutory VAT.
6.2 Due date and default of payment
The price is due upon conclusion of the contract unless a later date results from the following payment conditions.
6.3 Payment methods
The following payment methods are generally available in our shop:
Bank transfer
If you choose bank transfer, we will provide you with our bank details after completion of the order and in the separate order confirmation e-mail. The goods will be delivered after receipt of payment.
Debit/credit card
You enter your card details during the order process. Your card will be charged immediately after placing the order.
PayPal
To pay via PayPal (Europe) S.à r.l. et Cie, S.C.A, you must be registered with PayPal, log in with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is provided during the ordering process.
PayPal may offer additional payment methods to registered customers based on its own criteria. We have no influence on this. Any additional payment methods offered individually affect your legal relationship with PayPal. Further information can be found in your PayPal account.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Unless otherwise specified below, payment via Klarna is subject to a successful address and credit check and is made directly to Klarna. Further information is available under the respective payment option and during the ordering process.
Purchase on account via Klarna
The invoice amount is due 14 days after the goods are shipped and the invoice is received. Payment by invoice is available only to consumers.
Klarna may offer additional payment options in the customer account to registered Klarna customers selected according to its own criteria. However, we have no influence over the availability of these options; any additional payment options offered on an individual basis pertain to your legal relationship with Klarna. You can find more information about this in your Klarna account.
Installment Purchase via Klarna
You can pay the invoice amount in up to 36 monthly installments. A down payment may be required for some orders. The due dates are based on Klarna’s payment schedule. The installment purchase option via Klarna is available only to consumers.
Klarna may offer additional payment options (e.g., interest-free installment plans) to registered Klarna customers selected based on its own criteria. However, we have no influence over the availability of these options; any additional payment options offered on an individual basis pertain to your legal relationship with Klarna. For more information, please refer to your Klarna account
Immediate/immediate transfer via Klarna
To pay the invoice amount via Sofort/Sofortüberweisung through Klarna, you must have a Klarna account and a bank account activated for online banking, verify your identity, and confirm the payment instruction. When paying via Sofortüberweisung, Klarna does not perform a credit check. Your account will be debited immediately after placing the order. You will receive further instructions during the ordering process.
7. Retention of title
The goods remain our property until full payment has been received.
8. Transport damage
If goods are delivered with obvious transport damage, please report such defects to the delivery agent immediately and contact us without delay. Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or transport insurance.
9. Warranty and guarantees
9.1 Liability for defects
Statutory liability for defects applies.
9.2 Guarantees and customer service
Information on any additional guarantees and their exact conditions can be found on the product and on specific information pages in the online shop.
Customer service:
You can reach our customer service for questions, complaints and claims on working days from 9:00 to 17:00 at +49 (0)7531 127 30 30 or by e-mail at sale@alpaca-onlineshop.com
10. Liability
We are fully liable for claims arising from damages caused by us, our legal representatives or vicarious agents:
- in case of injury to life, body or health,
- in case of intent or gross negligence,
- in case of guarantee commitments, where agreed, or
- insofar as the scope of the Product Liability Act applies.
In the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
11. Code of conduct
We adhere to the following codes of conduct: Trusted Shops
12. Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
If individual clauses of these Terms and Conditions are wholly or partially invalid, the remainder of the contract shall remain valid. Where individual clauses are invalid, the content of the contract shall be governed by statutory provisions.
