Secure payment options
Alpaca Online Shop
Your Options
We offer you a wide selection of secure payment options. We do not charge any fees for the different payment methods.
Below you will find more information about each payment type. If you have any further questions, please contact our Customer Service.
Credit card
paypal
Invoice
Bank Transfer
Payment information
You can pay securely and conveniently by debit or credit card. We accept Visa, Mastercard, American Express, Diners Club, UnionPay, JCB and Maestro.
Your card will be charged immediately after the order has been placed.
Refunds
Once your return has been received and inspected, the corresponding amount will be refunded to the debit or credit card originally used for the purchase.
Security
Your card details and personal data are transmitted using the highest security standards. Authentication via the 3D Secure standard ensures a secure processing of your card payment.
If you already have a PayPal account, you can select PayPal as your payment method during checkout. After completing your order, you will be redirected to PayPal to securely complete your payment.
Refunds
Once your return has been received and inspected, the corresponding amount will be refunded to your PayPal account.
When choosing Klarna Invoice, you will receive the payment information directly from Klarna. Payment processing is carried out in accordance with Klarna's terms and conditions.
Please note that the availability of this payment method depends on a successful approval by Klarna.
Refunds
Once your return has been received and inspected, the credit or refund will be processed in accordance with Klarna's terms and conditions.
If you select Bank transfer (Advance payment) as your payment method, you will find the bank details directly in your order confirmation. You can also access them at any time via the "View your order" link in your order confirmation.
Please transfer the invoice amount within 10 days, stating your order number as the payment reference.
Your order will be released for shipment once payment has been received.
Bank Details
Account Holder: APU KUNTUR GmbH
Bank: Volksbank Freiburg eG
IBAN: DE19 6809 0000 0029 1313 09
BIC/SWIFT: GENODE61FR1
Refunds
Once your return has been received and inspected, the corresponding amount will be refunded. In order for us to transfer the refund directly to your bank account, we kindly ask you to provide your bank details.
