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Shipment


Shipment to Germany & Austria

+ order value below 39,99 EUR:            4,90 EUR
+ order value exceeding 40 EUR:          FREE shipment.

+ Delivery within 1 to 3 days (working days).
+ Shipment to packing stations possible.
+ Express delivery to Germany by DHL possible. Further Information.
+ Express delivery to Austria on request.


Shipment to the EU

+ order value below 100,00 EUR:           4,90 EUR
+ order value exceeding 100,00 EUR:     FREE shipment.

+ delivery within app. 2 to 6 working days.
+ Express delivery on request.


Worldwide shipment

+ Always:           29,00 EUR


+ delivery within app. 3 to 12 working days.
+ Express delivery on request.

Please note: No shipping to Switzerland and Principality of Liechtenstein!

Please visit our swiss onlineshop.


Customs duties and taxes

Please note that for deliveries to  NON EU STATES, duties and taxes could be due. We do not have any influence on import taxes, as these will be determined by each country individually.

Further information can be found on the following pages:

EU Commission:  ec.europa.eu
German Zoll:        zoll.de/EN

Delivery of your articles within 24 hours by DHL Express.

Express delivery to Germany costs 18,90 EUR per parcel.

Please note, that an express delivery to other countries is only possible after contacting our customer service. Thank you for your understanding


Ordered
 
  Delivered
Mo. - Fr. before 12:00 o'clock
 
  Delivery next day
 
Fr. - Su. after 12:00 o'clock   Delivery on Tuesday

 

 

 

 

 

For a delivery on sundays and public holidays, please contact our customer service.

Further information about DHL Express.

As soon as your parcel leave our stock, our shipping partners will inform you by e-mail. In this e-mail, you will find a link that takes you right to the track and trace service.

Please note that the track & trace service is not available for some countries.

DHL shipment tracking

GLS parcel tracking

DHL Express track & trace

We ship your goods with DHL GoGreen!


 

GoGreen makes an active contribution to environmental protection. Alternative vehicles and fuels are used. DHL GoGreen calculates the CO2-emissions, which incures during the transportation of our shipments, based on the guidelines of the Kyoto-Protocol. This emission can be neutralized by investing in environmental projects such as the reforestation of the rainforest.

We were able to compensate 609.07 kg of CO2 in 2013.


DHL Zertifikat 2013
View certificate of 2013

 

Why is this certificate not really up-to-date?
The GoGreen certificates are usually issued mid of the subsequent year by DHL.

Get your parcel delivered to a german packing station of Deutsche Post / DHL.

Please note: For payment on invoice, shipment to a packing station is not possible, as billing and delivery address need to be identical.

How can I get my goods shipped to a packing station?

No matter if you proceed as a registered customer or without registration, please make sure that there the checkbox "Use billing address as delivery address" is not selected. Now you can enter the packing station instead of the street and the post-number instead of the additional information and proceed by clicking on "continue".

The following example shows the approach
 

Anleitung - Versand an eine Packstation

In case of any questions, please feel free to contact our Customer service

© 2019 Alpaca Onlineshop

© 2019 Alpaca Onlineshop