Any queries? Feel free to contact us 8:30 a.m to 5:00 p.m under : +49 (0)7531 127 30 30

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On Alpaca-Onlineshop, you have a good choice of safe payment methods. Please find detailed information to each payment method below. In case of any questions, please feel free to contact our Customer service

  • logo-visa
  • logo-mastercard
  • logo-paypal
  • logo-sofort
  • American Express
  • Prepayment
  • Invoice
  • Cash on delivery

Bank details Germany:

Volksbank Freiburg eG
IBAN:      DE19 6809 0000 0029 1313 09
BIC:        GENODE61FR10A

Currency: EUR

You can pay safe and comfortable by credit card. We accept the following credit card types:

American Express

In case that a desired product is not available, the balance amount will be reimbursed as fast as possible.

Your credit card details and payment data are safely transferred by SSL- encryption to the well-known payment service provider SAFERPAY. After your purchase, you will be redirected automatically to Saferpay.

In case of payment by cash-in-advance, you will receive a confirmation of your purchase with the related amount by email.

Please make sure to state your order number in the transfer reference. You can find the order number in your email- confirmation. This is very important to us as it helps us to assign your payment to the correct order. Thank you.

After the receipt of payment your goods will be shipped. Please consider that the payment by money transfer can take, depending on the bank, between 2 and 5 working days.

Your ordered goods will stay reservated for you until receipt of payment. The reservation is limited to 10 days.

Sofort Banking


For this payment method, we grant 2% discount on your purchase.

Sofort banking is an uncomplicated and comfortable direct-transfer method of the well-known payment- provider SOFORT AG, that meets the high security standards of onlinebanking. The method is controlled regularly by TÜV for data security. Your payment is effected uncomplicated, fast and safe - directly from your onlinebanking account.

After the transmission of your order (last step in the shopping cart), you are redirected to the secure payment platform of SOFORT AG.

Neither registration nor a credit card is required. Please make sure you have your onlinebanking- access data and a TAN-number at hand to confirm your payment.


+ Maximum security
+ Payment is effected in real-time
+ Your goods are shipped immediately


At the end of the shopping process, you will be redirected to PayPal. When you are already a PayPal customer, you can then login and confirm your payment. In case that you do not have a PayPal account, you can also register as a guest or open a new PayPal account and then confirm your payment.


+ High security standard

+ Fast payment

+ Your goods will be shipped immediately.

Please note: This service is only available for deliveries to Germany.
In case of payment by cash-on-delivery, you will pay the related amount of your purchase directly to your mailman.
A charge of 4,00 EUR will be added.

You will find the invoice enclosed to your delivery. The date of payment is 14 days.

Payment on invoice is NOT POSSIBLE, when:

+ Delivery address outside of Germany, Netherlands or Austria
+ Delivery address and billing address are not identical
+ You are not registered at the delivery address
+ You have outstanding accounts
+ Your order value exceeds 200 EUR
+ Negative solvency check result

Thank you for your understanding that we will charge overdue fines in case of late payment.

As usual in online business, we will do a solvency check with a credit check company. In case of negative results, we keep the right to refuse payment by invoice and refer to other payment methods.

Please transfer the concerned amount by stating your order number as reason for payment.
This is the only way we can assign your payment. Thank you.

© 2020 Alpaca Onlineshop

© 2020 Alpaca Onlineshop