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Sie haben folgende Möglichkeiten: Schnell und bequem direkt in unserem Onlineshop oder manuell über E-Mail, Telefon oder WhatsApp bei unserem Kundenservice. Bitte beachten Sie, dass bei einer manuellen Bestellung nur Vorauskasse oder PayPal als Zahlart möglich ist.

Tel.: +49 7531 127 30 30
WhatsApp: +41 76 605 89 65
E-Mail: sale@alpaca-onlineshop.com

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Nein. Sie können Ihre Bestellung gerne als „Gast“ aufgeben. Ein Kundenkonto hat aber seine Vorteile. So können Sie den Bestellverlauf sehen und den aktuellen Status Ihrer Bestellung verfolgen.

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Bitte tragen Sie den Gutscheincode in das dafür vorgesehene Feld ein. Dieses finden Sie in Ihrem Warenkorbbereich auf der rechten Seite unter dem Gesamtpreis:

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Funktioniert dieser nicht, überprüfen Sie, ob der Gutscheincode korrekt eingegeben wurde.

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  • Wurde der Gutscheincode richtig eingegeben, bzw. handelt es sich möglicherweise um einen Tippfehler?
  • Ist der Gutscheincode noch gültig? Unsere Gutscheine werden ab dem Einkaufsdatum für 1 Jahr ausgestellt.
  • Ist der Rabattcode nur bei bestimmten Produkten einlösbar?
  • Wurde der Gutscheincode bereits eingelöst?
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Haben Sie eine andere Zahlart gewählt und noch keine Versandbestätigung erhalten? Dann kontaktieren Sie bitte unseren Kundenservice:

sale@alpaca-onlineshop.com

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sale@alpaca-onlineshop.com

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Solange Sie keine E-Mail mit der Versandbestätigung erhalten haben, können Sie die Bestellung stornieren. Dafür kontaktieren Sie bitte unseren Kundendienst:

sale@alpaca-onlineshop.com

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Zahlungsmöglichkeiten gibt es?","tab_content":"

In unserem Onlineshop bieten wir die folgenden Zahlungsmöglichkeiten an:

Kauf auf Rechnung (Powerpay), Kreditkarte (VISA, Master Card, American Express), PayPal, Sofortüberweisung.

Eine Zahlung gegen Vorauskasse ist nur bei einer direkten Bestellung über unseren Kundendienst via E-Mail, Telefon, WhatsApp möglich.

Tel.: +49 7531 127 30 30
WhatsApp: +41 76 605 89 65
E-Mail: sale@alpaca-onlineshop.com

"},{"tab_title":"Kann ich auf Vorkasse bestellen?","tab_content":"

Eine Zahlung mit Vorauskasse ist nur bei einer direkten Bestellung über unseren Kundendienst via E-Mail, Telefon, WhatsApp möglich.

Tel.: +49 7531 127 30 30
WhatsApp: +41 76 605 89 65
E-Mail: sale@alpaca-onlineshop.com

"},{"tab_title":"Wo finde ich die Bankverbindung für die Überweisung?","tab_content":"

Haben Sie sich für eine Bestellung gegen Rechnung entschieden, wird Ihnen die Rechnung mit der Bankverbindung direkt von unserem Rechnungsdienstleister Powerpay per E-Mail zugestellt. Sie finden keine Angaben zu den Bankverbindungen auf der Rechnung, in Ihrem Kundenkonto oder unserem Onlineshop. Sollten Sie die Rechnung nicht in Ihrem E-Mail-Posteingang finden, prüfen Sie Ihren Spamordner. Falls Sie keine E-Mail von der Firma Powerpay erhalten haben, kontaktieren Sie direkt die Firma Powerpay mit Ihrer Anfrage und der Bestellreferenz unter: info@powerpay.at

"},{"tab_title":"Warum kann ich nicht auf Rechnung bestellen?","tab_content":"

Es kann unterschiedliche Gründe geben, warum Sie nicht auf Rechnung bestellen können:

  • Liefer- und Rechnungsadresse sind nicht identisch
  • Packstation als Lieferadresse
  • Es besteht noch eine offene Rechnung für eine andere Bestellung
  • Möglicher Schreibfehler im Namen, in der Straße, falsche Postleitzahl – Sie werden mit der angegebenen Adresse nicht gefunden
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man einen Gutschein kaufen?","tab_content":"

Ja, Gutscheine sind mit folgenden Wertguthaben in drei verschiedenen Motiven (Kunstwerk, Foto und „Love“) in unserem Onlineshop erhältlich:

20 EUR, 25 EUR, 50 EUR, 75 EUR, 100 EUR und 200 EUR

Gerne fertigen wir Ihnen auch Gutscheine über individuelle Beträge an. Kontaktieren Sie dazu einfach unseren Kundenservice.

Geschenkgutscheine sind ausschließlich in unserem Onlineshop einlösbar.

"},{"tab_title":"Rückerstattung von Geschenkgutscheinen?","tab_content":"

Falls Sie die komplette Bestellung mit einem Geschenkgutschein bezahlt haben, jedoch ein Teil der Bestellung (oder alles) retournieren, wird für Sie ein neuer Gutscheincode mit dem entsprechenden Betrag generiert und elektronisch via E-Mail zugestellt.

"},{"tab_title":"Warum kann ich meinen Gutscheincode nicht einlösen?","tab_content":"

Bitte überprüfen Sie folgendes:

  • Wurde der Gutscheincode richtig eingegeben, bzw. handelt es sich möglicherweise um einen Tippfehler?
  • Ist der Gutscheincode noch gültig? Unsere Gutscheine sind ab dem Kaufdatum ein Jahr gültig.
  • Ist der Rabattcode nur für bestimmte Produkte einlösbar?
  • Wurde der Gutscheincode bereits eingelöst?
"},{"tab_title":"Gutscheincode lässt sich nicht eingeben","tab_content":"

Bitte geben Sie den Gutscheincode in das spezielle Feld. Dieses finden Sie in Ihrem Warenkorb-Bereich:

\"\"

Funktioniert dieser nicht, überprüfen Sie, ob der Gutscheincode korrekt eingegeben wurde.

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welchen Paketdienstleister wird versendet?","tab_content":"

Grundsätzlich können Sie sich für einen der beiden Versanddienstleister entscheiden: DHL oder DPD

"},{"tab_title":"Wie lange ist die Lieferzeit?","tab_content":"

Ihre Bestellung verlässt unser Lager an Werktagen innerhalb von 24-48 Stunden. Die Lieferzeit beträgt in Deutschland und Österreich ca. 2-3 Werktage und in den restlichen Ländern der EU ca. 4-10 Werktage.

In den Monaten November bis Januar kann es durch ein erhöhtes Paketaufkommen zu Verzögerungen des Versanddienstleisters kommen.

Alle Angaben zu den Lieferzeiten sind ohne Gewähr.

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In Deutschland & Österreich:

  • Bestellwert bis 49,99 EUR: 4.90 EUR
  • Bestellwert ab 50,00 EUR: Kostenlos


Versand in die EU:

  • Bestellwert bis 100,00 EUR: 4,90 EUR
  • Bestellwert über 100,00 EUR: Kostenlos


Weltweiter Versand:

  • Für jede Bestellung: 49,00 EUR

Die Versandkonditionen können sich laufend ändern und sind ohne Gewähr.

"},{"tab_title":"Kann ich meine Bestellung abholen?","tab_content":"

Sie haben die Möglichkeit, Ihre Bestellung abzuholen. Sobald die Bestellung abholbereit ist, erhalten Sie eine Bestätigungs-E-Mail. Die Abholung ist kostenfrei.

Abholadresse:

alpaca-onlineshop
August-Borsig-Str. 9, 78467 Konstanz

"},{"tab_title":"Ist ein Express-Versand möglich?","tab_content":"

Ein Express-Versand ist momentan nur innerhalb Deutschland möglich. Für den Expressversand brauchen wir zwingend die Angabe Ihrer Telefonnummer.

"},{"tab_title":"Wo ist mein Paket?","tab_content":"

Sobald das Paket dem Versanddienstleister übergeben wurde, erhalten Sie automatisch eine E-Mail von uns mit einem Link zur Paketverfolgung und der Sendungsnummer Ihres Pakets. Beachten Sie bitte, dass eine Standortverfolgung nicht sofort möglich ist, sondern erst, wenn das Paket in einem Verteilzentrum gescannt wurde. In der Regel dauert die Aktualisierung max. bis zu 24 Stunden.

"},{"tab_title":"Wo finde ich meine Sendungsnummer?","tab_content":"

Sie erhalten von uns automatisch eine E-Mail mit einem Link zur Verfolgung Ihres Pakets und der Sendungsnummer, sobald Ihr Paket unser Lager verlassen hat. Beachten Sie, dass der Link erst aktiv ist, nachdem Ihr Paket das erste Mal in einem Verteilzentrum unseres Versanddienstleister gescannt wurde. In der Regel dauert die Aktualisierung max. bis zu 24 Stunden.

"},{"tab_title":"Unvollständige oder falsche Lieferung erhalten – was tun?","tab_content":"

Sollte Ihre Lieferung unvollständig sein oder haben Sie einen falschen Artikel erhalten, kontaktieren Sie bitte unseren Kundendienst, wir helfen Ihnen gerne weiter. Bitte schicken Sie uns eine E-Mail mit dem Foto von dem Lieferschein (diesen finden Sie im Paket), sowie von der Verpackung und den erhaltenen Produkten.

sale@alpaca-onlineshop.com

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wasche ich meine Kleidung aus Alpakawolle?","tab_content":"

Um ein Einlaufen zu vermeiden, empfehlen wir Ihnen, Kleidungsstücke aus Alpakawolle nur kalt bei maximal 30 Grad Celsius mit einem Wollwaschmittel ohne Rückfetter von Hand zu waschen und auf ein Auswringen zu verzichten. Damit Ihre Lieblingsstücke lange in Form bleiben, benutzen Sie keinen Trockner, sondern trocknen Sie diese liegend. Kleidungsstücke ohne Seidenanteil können Sie auch im Schonwaschgang (Wollwaschgang) ohne zu schleudern bei maximal 30 Grad Celsius mit einem Wollwaschmittel (ohne Weichspüler) in der Maschine waschen. Beim Waschen in der Waschmaschine sollten Sie beachten, dass Sie Alpakawolle nicht mit anderen Materialien zusammen waschen sowie die Maschine nicht überfüllen, da dies zu einem verfilzen der Alpakawolle führen kann.

Mehr Tipps  finden Sie direkt in unserem Onlineshop: Pflege-Tipps

"},{"tab_title":"Gibt es eine Größentabelle?","tab_content":"

Zu jedem Produkt (ausgenommen Accessoires und Socken) finden Sie eine Größentabelle.

Nehmen Sie die Angaben als Richtwert, da die Größen je nach Modell variieren können.

"},{"tab_title":"Wieviel Wolle brauche ich für…?","tab_content":"

Der Wollbedarf ist abhängig vom Muster, der Nadelstärke und wie dicht Sie stricken. Die unten aufgeführten Angaben sind Richtwerte für das Stricken ohne Muster und nicht verbindlich. Wir empfehlen Ihnen, immer ein bis zwei Knäuel (je nach Grösse Ihres Projektes) mehr zu bestellen, da bei einer Nachbestellung die Farbe leicht abweichen kann.

Wolle REGULAR und Wolle SOFT (empfohlene Nadelstärke 4-4.5mm)

  • Schal (20x178cm mit Garn 50g/100m): ca. 126g, also etwa 2.5 Knäuel
  • Mütze (56cm Kopfumfang (Erwachsener) mit Garn 50g/100m): mind. 75g, also mindestens 1.5 Knäuel
  • Damenpulli (Gr. M mit Garn 50g/100m): etwa 500g, also mindestens 10 Knäuel
  • Herrenpulli (Gr. M mit Garn 50g/100m): etwa 650g, also mindestens 13 Knäuel
  • Kinderpulli (10 Jahre mit Garn 50g/100m): etwa 350g, also mindestens 7 Knäuel

Wolle SOCKENGARN 15055 (empfohlene Nadelstärke 2.5mm):

Der durchschnittliche Wollverbrauch für ein Paar Herrensocken mit Garn 50g/200m ist etwa 100 Gramm also 2 Knäuel. Beachten Sie, dass sich der Verbrauch je nach Schafthöhe und Muster stark erhöhen kann.

"},{"tab_title":"Was kann ich tun, wenn ein Artikel ausverkauft ist?","tab_content":"

Sollte Ihr Wunschprodukt ausverkauft sein, kontaktieren Sie bitte unseren Kundenservice. Wir informieren Sie gerne, sobald der Artikel erneut lieferbar ist.

sale@alpaca-onlineshop.com

"},{"tab_title":"Kann es sein, dass manche Produkte kratzen?","tab_content":"

Das ist immer subjektiv. Manche Menschen sind deutlich empfindlicher, wenn es um das Sinnesorgan Haut geht, insbesondere am Hals. Wer bereits bei Kaschmir Reaktionen zeigt, der sollte bei Alpaka zu den Premium-Waren (Royal Alpaka) greifen. Im Zweifel raten wir immer dazu, das Produkt tatsächlich anzuprobieren, auch wenn dies das Risiko der Retoure birgt. Wir wollen nicht, dass Sie unglücklich mit dem Produkt sind. Sollte das Produkt kratzen, versuchen Sie es bitte an der frischen Luft durchzulüften. Damit werden die kleinsten, losen Haare, welche für dieses Gefühl verantwortlich sind, entfernt. In den meisten Fällen hilft das!

"},{"tab_title":"Fusselt die Ware?","tab_content":"

Wie jedes Produkt aus Naturwolle, kann es auch bei Alpaka-Produkten zum Fusseln kommen. Insbesondere die ganz feine Ware (Premium) kann bei Männern (Bartwuchs) zur ungewollten Fusselbildung führen. Das ist kein Mangel am Produkt.

"},{"tab_title":"Warum gilt Alpaka für Allergiker als geeignet?","tab_content":"

Die meisten allergischen Reaktionen treten bei Wollprodukten auf, dessen Tiere den Schutz gegen Feuchtigkeit durch das Wollfett Lanolin erreichen. Auch wenn es dafür kaum wissenschaftliche Erkenntnisse gibt, so reagieren viele Menschen auf die chemische Entfernung oder das Lanolin selbst allergisch. Alpakas hingegen haben so gut wie kein Lanolin in der Faser, denn die Feuchtigkeitsregulierung erfolgt über die glatte Oberflächenstruktur selbst.

"},{"tab_title":"Wie schütze ich Alpakaprodukte vor Motten?","tab_content":"

Die Motten lieben Alpaka-Produkte! Deswegen ist es wichtig, unsere Kleidungsstücke vor diesen kleinen Schädlingen zu schützen. Wir geben Tipps & Tricks für natürliche und naturbelassene Helfer:

  • ESSIGWASSER

Reinigen Sie Ihre Schränke und Regale regelmäßig mit Essigwasser. Der Essigduft vertreibt die unliebsamen Mitbewohner.

  • KLEIDERSÄCKE

Lagern Sie Ihre Warenbestände und Ihre Wintergarderobe gut verpackt in dichten Kleidersäcken oder in Plastikhüllen.

  • LAVENDELBLÜTEN

Legen Sie intensive, aber natürliche Duftstoffe in die Schränke und Regale, wie z.B. Lavendelblüten oder Zedernholz.

  • ZEITUNGEN

Legen Sie Zeitungen zwischen die Kartons in Ihrem Kleiderschrank.

  • SCHLUPFWESPEN

Wer aktiv auf die Jagd gehen möchte, holt sich kleine Helfer in Form von Schlupfwespen. Die winzigen Nützlinge sind ungefährlich und verschwinden von alleine, wenn die Mottenpopulation vor Ort besiegt ist. Schlupfwespen kann man online erwerben, es gibt diese oft aber auch im örtlichen Bau- oder Drogeriemarkt.

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lange ist die Rückgabefrist?","tab_content":"

Entspricht ein Produkt nicht Ihren Vorstellungen oder möchten Sie dieses umtauschen, können Sie es innerhalb von 30 Tagen an unsere Rücksendeanschrift retournieren. Die Rücksendeanschrift und die Retouren-Bedingungen finden Sie bei uns im Onlineshop:

Retouren

"},{"tab_title":"Muss ich den Rückversand selbst bezahlen?","tab_content":"

Ja. Bitte beachten Sie, dass die Rücksendung der Bestellung auf Ihre eigenen Kosten erfolgt, da wir leider keine Portokosten erstatten können.

"},{"tab_title":"Wie tausche ich einen Artikel um?","tab_content":"

Ein Umtausch ist innerhalb von 30 Tagen möglich, wenn Sie den bestellten Artikel (ungetragen und ungewaschen, in der Originalverpackung mit dem Etikett) in einer anderen Farbe oder Grösse möchten. Wünschen Sie einen anderen Artikel, bitten wir Sie, den erhaltenen Artikel zu retournieren und für den neuen Artikel eine neue Bestellung zu tätigen. Wir erstatten Ihnen den retournierten Artikel auf die bei der Bestellung gewählte Zahlart. Beachten Sie, dass Sie Ihre Rücksendung ausreichend frankieren. Rücksendekosten gehen zu Ihren Lasten.

"},{"tab_title":"Rückerstattung von Geschenkgutscheinen?","tab_content":"

Sollten Sie die komplette Bestellung mit einem Geschenkgutschein bezahlt haben, jedoch ein Teil (oder die gesamte Bestellung) retournieren, wird für Sie ein neuer Gutscheincode mit dem entsprechenden Betrag erstellt und per Mail zugesendet. Ein Geschenkgutschein kann nicht in bar ausbezahlt werden.

"},{"tab_title":"Warum kann eine Rückerstattung andauern?","tab_content":"

Wir bearbeiten Rücksendungen so schnell wie möglich. Eine Erstattung können wir jedoch nicht vornehmen, bevor Ihre Rücksendung bei uns im Lager eingetroffen ist und geprüft wurde. Der Betrag wird innerhalb von 7-14 Werktagen erstattet.

Sollten Sie einen Artikel ohne Etikett oder zerknittert retournieren, verzögert sich die Erstattung, bis das Produkt aufbereitet und erneut verkaufsbereit ist.

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Reparaturaufträge angenommen?","tab_content":"

Bitte schildern Sie Ihr Reparaturanliegen unserem Kundendienst. Dazu benötigen wir eine Beschreibung des Defekts, Bilder des beschädigten Produktes sowie die Information, wo und wann Sie das Produkt erworben haben. Unsere interne Reparaturabteilung wird anschließend entscheiden, ob eine Reparatur möglich ist.

sale@alpaca-onlineshop.com

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Die Kosten und die Reparaturdauer richten sich individuell je nach Aufwand und Mangel. Unser Kundenservice wird Ihnen diese Informationen vor der Reparatur mitteilen.

"},{"tab_title":"Ich möchte ein Produkt reklamieren – was tun?","tab_content":"

Sollten Sie ein mangelhaftes Produkt erhalten haben, kontaktieren Sie unverzüglich unseren Kundenservice. Wir helfen Ihnen gerne weiter. Je nach Wunsch wird der Betrag nach Retournierung des Produktes erstattet oder es wird ein neuer Versand mit einem einwandfreien Artikel (falls vorhanden) veranlasst. Bitte schicken Sie uns eine E-Mail mit dem Foto von dem Lieferschein (diesen finden Sie im Paket), sowie von dem erhaltenen Produkt und von dem Mangel.

sale@alpaca-onlineshop.com

"},{"tab_title":"Unvollständige oder falsche Lieferung erhalten – was tun?","tab_content":"

Sollte Ihre Lieferung unvollständig sein oder haben Sie einen falschen Artikel erhalten, kontaktieren Sie bitte unseren Kundendienst, wir helfen Ihnen gerne weiter. Bitte senden Sie uns eine E-Mail mit Fotos vom Lieferschein (diesen finden Sie im Paket), sowie von der Verpackung und den erhaltenen Produkten.

sale@alpaca-onlineshop.com

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